Frequently Asked Questions

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Thanks, The Staff of Last Minute Massage Inc.

About Our Services:

Is there any fee for your services?

YES! Last Minute Massage membership is free! You will only have to pay a small convenience fee every time you book a discounted massage through LastMinuteMassage.com. We provide you with a convenient, patented system and method to pick a therapist and read reviews of their practice while enjoying the discounted massage deals that only lastminutemassage.com can offer!

About Your Account:

What happens if I forget my username and/or password?

The reason we ask you to use your email address for your username is to make your account name unique - no one else will be the same login. If you forget your password, click here and we will send you the password via email.

I can not sign into my account?

If you can not sign into your account, please try to enter your user name and password again.  If that does not work, try removing all of your cookies.  For instructions on removing cookies, click the link below  www.aboutcookies.org

I'm having problems creating an account.

Please contact Us letting us know what you're having difficulties with and the error you received and we will have someone fix the problem.

About Booking Massage Times:

How late can I book a massage?

You can book massages up to one hour before the reservation. Please remember that most massage therapists require that you be 15 minutes early to prepare and relax. Therapists are only required to perform their services until the end of their reserved time. So please, be on time for your massage.

When I book a massage, do you charge my credit card?

We charge the credit card a deposit fee, or a "handling fee" for the massage, that is deducted from your total at the massage therapist visit. . You pay the remaining balance when you get to the massage therapist. Due to the fact that these massages are last minute; your massage therapist might not be able to reschedule you for a convenient time in the near future. These deposits are non-refundable, so make sure that you can make your appointment.

I don't see my favorite massage therapist on your site! Why not?

We are always adding new therapists! If you have a therapist you want to see utilize our website, aske them to call us and we will get them joined right away!

What if I am a massage therapist and would like to join your site?

At the bottom of our home page is a link for you to join. Or, click here.

When are the massage times posted?

Massage Therapists can post their times from 7 days out, but they can also update their schedules using our patent pending system at any time! We encourage the therapists to schedule 7 days ahead, but updating at the "last minute" is the concept and people's schedules change all the time! Last minute Massage can save you big bucks when booking at the last minute! So check the site whenever you can to get the best deals!

How does the massage therapist know that I reserved a time?

They are sent a notification via email, text message, and fax. We also give you a print out of the online reservation to bring to the massage therapist as a receipt.

Why do I see "no available times" on occasion?

This is because there are no last minute massages available at the time, during that day. If you see this often, we recommend you reduce your search criteria requirements to see more availability. And Remember: check the site as often as you like, because therapists have the option to update their schedule any time.

How do I cancel my reservation?

All cancellations must be made online at LastMinuteMassage.com. Sign into your account and click on "My Massage Times". Click the cancel icon and you will receive a confirmation via email that you have canceled your appointment. All cancelations are subject to a loss of advanced deposit. If you cancel an advanced reservation on the day of the scheduled massage, you are subject to your credit card being charged a penalty fee.

What if I "no show"?

No shows are bad for the business! This is a time that the massage therapist could have booked with someone else. When you signed up with us, the terms and conditions explained that you must pay for the services you reserved. If you do not show up for this reserved time, and did cancel it online within 24 hours of reservation, the therapist has the option of charging your credit card. We strongly advice you to show up or go onto LastMinuteMassage.com and cancel your appointment.

What are massage miles?

Massage miles are reward points that you earn every time you book one of our massages. These points exclude bookings for same day massages. Once you earn enough points, you can exchange them for massage services or products we offer on our website.

Where can I find how many massage miles I have?

To view your Massage Mile balance, log in to your account and click "my massage miles" to view a summary of your reward points. You may also click the link near the top of the member area showing your massage mile balance. In addition to your online statement, we send out monthly email statements with your current massage mile balance and specials you can use the miles towards. You may also view your statement by clicking here.

About the Actual Massages:

When should I get a massage?

Any time is a good time to get a massage! You don't need to wait until you're stressed or injured. Too often I see clients who wait until they reach this state to see me. Massage works wonders as preventive care for a person's body and mind. Instead of waiting until your back hurts from overwork or stress, or the headaches that start at the back of your skull begin to pound, or the stress of every day life makes you want to pop your cork, get a massage before these things happen. A regular massage is a wonderful way to cope with stress, both physical and emotional, and to keep if from causing discomfort or harm to your body.

If you've found yourself dealing with a nagging minor injury, sore muscles, or are completely stressed out, find a massage therapist and see what he or she can do for you. First, check out the next question in the FAQ.

When should I not get a massage?

There are several contraindications for receiving a massage. If you have any of the following conditions, you should not get a massage:

The guidelines here are pretty straightforward. You don't want the massage to make an underlying medical condition worse, and you don't want to pass anything contagious to the massage therapist. If you're unsure about whether a minor condition should prohibit you from getting a massage, call your therapist before your appointment. If you have a chronic medical condition, check with your doctor before proceeding on a course of massage therapy. For some illnesses, other bodywork modalities may work well. If you're suffering from fibromyalgia, lupus, and other conditions, try to find a body worker who has some experience with these, since they should know what works best under certain conditions.

At your initial visit, you will most likely be asked to fill out a client intake form. Some of these are simple, some run for a couple pages. Not only does it provide the massage therapist with your name, address, and phone number, it should also have a place to list any underlying medical conditions. The therapist should be aware of any of these. Even if you have an allergy to something in the oil the therapist uses, you should list this. You should be asked at any subsequent visits about any new medical or physical conditions. If you're not asked, volunteer that information if there is anything the therapist should know.

Does the gender of the massage therapist make a difference?

The short answer is no. There is a perception that male therapists can give a deeper massage, and in many cases this is true. I've had massages from petite women, however, that have been deeper than massages I've received from some men. In general, nothing about a therapist's gender will give you a clue about the style or quality of the massage they give.

In reality, many people are nervous about receiving a massage from one gender or the other. Most women prefer a massage from a woman, and most men prefer a massage from a woman. Some people are more comfortable receiving a massage from a person of the same gender, some from a person of the opposite gender. While no professional wants their services refused based upon their gender, they also realize that if you're too nervous about who is giving you the massage, then you won't be able to relax and enjoy it.

What if I'm overweight or embarrassed about my body?

Massage therapists have seen bodies in every imaginable shape and size, from young to old, and they're not there trying to judge your physique or ogle your body. They're professionals who have found massage to be a wonderful gift to give to men and women alike, regardless of age and weight, and are proud of what they can offer to people in need of help or just wanting to luxuriate in the sense of touch.

Do I have to be completely undressed?

You should undress to your comfort level. The massage therapist will work around the clothes left on the best they can. You should realize that this may mean that certain areas of the body may not be massaged at all, or may only receive minimal work there. I suggest to my clients that they be completely undressed under the drape, but they should leave on whatever clothes are necessary for them to be relaxed during the massage. If removing all your clothes makes you too nervous and unable to relax, then receiving a massage that way won't allow you to obtain the optimal benefits from it.

The pieces of clothing left on the most often are either panties or boxer shorts. Certain styles of panties will allow access to most muscles in the buttocks if they are moved slightly. Boxers and panties that come over the bottom of the buttocks usually mean that no work will be done in that area. Some women wear thong panties to a massage. It allows the therapist access to all of the major buttock muscles, and also allows them the comfort and modesty they prefer.

Some therapists will insist that you leave on your panties or underwear. This will be for the therapist's own comfort level, and in some cases is required by law.

Can I talk during a massage?

The key to a massage is relaxation and allowing yourself to enjoy the experience. Many therapists will discourage you from talking during the massage. They want you to relax, to just let your mind float free, and let the massage transport you to an almost subconscious bliss. It's not uncommon for many people to be more relaxed talking. After all, they're lying undressed on a table with a stranger touching their skin. Talking makes the therapist become more human and personal to them, and having this interaction makes it easier for them to place their trust in the therapist, and therefore make it easier for them to relax. Many clients talk in the initial stages of a massage, and as the massage progresses, they slip farther into a state of total relaxation and become quiet.

There are times when you should speak up during a massage. If anything makes you uncomfortable, bring it to the therapist's attention. If you're too cold or too hot, the room is too bright and hard on your eyes, or if you prefer the strokes to be deeper or lighter, mention it to the therapist. Bear in mind that some therapists only do a light massage, so they may not go deeper even if you request it. It is just not their style of massage. Feel free to speak up, if something about the massage isn't working for you.

How often should I receive a massage?

The answer here depends on the reasons for receiving the massage. If a client comes for some injury relief, and to relieve chronic tightness that is interfering with their daily lives in some way, weekly sessions may be necessary for a while to build on each session's improvement in their relief and healing. For those who use massage as preventive care and managing the daily stress in their lives, once a month is about the norm. They may shorten the time between massages during stressful periods. Some come more often just because they enjoy it that much.

For most people, the frequency of the massages they receive is limited by their budget.